A Few Words About DirecTV
ST. PAUL, MINNESOTA -- DirecTV: Well, what is there to say, but don't do it. I work and have worked in the customer service industry for 6-7 years now and have never seen or heard of a company with such horrible "customer service". When you sign up and want to buy things, as stated in previous reviews they are as friendly as can be. As soon as there is a problem you stay on hold for hours, you get some trouble shooting such as unplug the DirecTV box and plug it back in and then they tell you they will have to send out a technician. That's not an issue for me, the issue lays within the fact that they want to charge you for sending out someone to fix something that yo are paying for in the first place and that you do not get. When you then talk to a supervisor you get some unprofessional kids who don't know the definition of customer service.
They then get rude and short on the phone telling you that they are going straight by contract. They would not even attempt anything else then a reduced fee for the service call. I was put on hold for half an hour tonight to then be interrupted and eventually hung up on by a Supervisor. I was wondering how this company can have so many customers, well that's an easy answer, it is because they make it such a nightmare to leave them or call them with any problem that no one wants to call.
All in all if I can make any recommendation, save yourself the trouble and go with another provider as DirecTV simply does not care about you. They just care about the money!
Should anyone from DirecTV read this, you may want to consider investing some of the money you pull out of peoples pockets in training for your so called supervisors. Actually if anything the customer service representative was more professional then both supervisors I got to talk to.
Last but not least, sign a contract with direcTV and you can expect your bill to magically increase with time. I started out with a $45 bill and am now up to $86 and no one can apparently tell me how that happened.
Please do yourself a favor and go else where!
Oh, by the way, did you ever notice how a most of the good reviews about DirecTV point out all their most expensive features and offers. Hmmmmm, wonder who wrote those reviews!