Sears - Warranty Service, They Actually Got It Right
Hot Water Heater - Compliment
I have frequently read the horrible customer service reviews on this site for Sears appliances. They seem to have a high failure rate then the customer is offered excuses for repairs. My five year old Sears hot water heater started leaking, I woke up to find water on my heater room and rec room floor. The bottom of the tank had several pin hole leaks from rust.
The water heater comes with a 9 year warranty. I promptly called them on a Saturday afternoon and spoke with a live person. They honored the warranty for a new one which was installed Monday morning. I had to pay $270 which covered delivery, installation and disposal of the old water heater. This was more than fair. I now have a new upgraded model under warranty for free. It seems better built and will hopefully last for many years.