Pep Boys - Time and Money, You'll Need Both!
Auto Service - Complaint
COON RAPIDS, MINNESOTA -- I purchased a set of 4 tires from Pep Boys 10 months ago. Ordered them online, Hankook tires for a decent price. Got there for my "appointment" on that Saturday to find they did not have the tires...this is after they confirmed on Thursday that they did have them. Impatience and time constraints got me to buy a set of Definity tires, a Pep Boys name brand, which seem like decent tires for the most part.
10 months later I stop in to get the tires re-balanced. Being told that guys were sitting around waiting for work, I rushed over there to find 2 cars in the parking lot and 1 in the garage on a rack.
At the time I purchased the tires, I replaced the rear wheel bearings, and the brakes all the way around. I have worked on cars for 35 years doing everything imaginable...head gaskets, transmissions, drive axles...the works. And, I went to school for it.
After 90 minutes they tell me that because my golf "bounces" in the rear, the tires are "cupped", causing the vibration I felt. They went on to tell me that my rear wheel bearings are "really bad", and that one front bearing is gone too. They then hand me an estimate for $742. I would suspect, and expect, that once on the rack, they would be back telling me I need $800 worth of brakes...the ones I did 10 months ago.
If all of this sounds reasonable, then by all means this is the place for you. Personally, I wouldn't let them work on my sons 20" bike.
Good luck! And remember...Caveat Emptor!