Cable One - Paying for Premium Service, Getting Basic Cable for 6 Months!
Cable Television Service - Complaint
LONG BEACH, MISSISSIPPI -- Cable One duped me into its "bundle" - its top-tier one at that. For six months they have been billing me for a service that is supposed to consist of phone, high-speed internet and the full suite of cable channels available in a branded package.
Since first installing everything, I have received basic cable, and the phone no longer works. Bills have all been paid on-time and in-full.
Recently, Cable One sent an employee out to my home to install a box which was supposed to fix the problem. Instead, I now can navigate my basic cable channels with a remote, but I am still not receiving the package I am being billed for.
Did I mention the phone doesn't work anymore?
I have placed numerous calls to local office, made two in-person visits to said office and dealt with corporate office both online and via telephone.
Each time I have attempted to bring the matter to the company's attention so that they may fix it, I am met with someone who seems to have no idea what's going on or how to fix it. I have become convinced that this is by design to discourage customers from contacting the company.
Visual of Cable One Customer Service