Courtyard Marriott - Car Had Wheels & Tires Stolen Visible From Front Desk!!
WOBURN, MASSACHUSETTS -- We stayed her Sept 27th and 28th. Left at 6:50am on the 29th to find our car on milk crates from the kitchen area storage and the wheels and tires gone from our 2013 Accord Sport. Could not find wheels and tires on Sunday. Had to stay an extra night.
Had to fight with Manager to get rate we had for the first 2 nights!! They had a shuttle but would not even take us to the rental office because it was an extra exit away!!!! It was about 8 miles from the Hotel. It did go 5 miles to the train station and mall. When we did finally get wheels and tires the service truck put the 2 on the back and there were two cars jammed in on either side of ours. (They were the only 3 cars in that area. It was close to the door and visible from the front desk.) I went in and got the Manager (Mr. Martin) He was not pleasant at all throughout our conversations. I asked if he could use the license plates to see if the guests that owned the vehicles were there and could come out and move them so we could use the jacks to loft our car and get the wheels on it.
2 EMPLOYEES FROM THE OFFICE CAME OUT AND MOVED THEIR CARS!!!!!!!
I asked if he had asked or instructed them to park there. He claimed he had not. but, one of the women that was parked there was from his office. So when is the last that Hotel employees park in "prime" spaces?
After We got home our credit card started getting charges for phone calls made to find wheels. I am certain if we had left the hotel, they would have had a tow truck drag our car on a flatbed and do more damage to it just to have it out of their yard. They are RUDE AND NOT TRUTHFUL!!! DO NOT STAY THERE!!!!!!!!!
No security cameras in the yard at ALL!!!!!! and no plans to install any. Lighting is also poor in the yard. An employee casually mentioned to another person in our group that "this was probably an inside job" meaning someone from the Hotel spotted the wheels and made a a phone call. They probable even set out the crates to use on our car.
I am disputing ALL charges for this stay!!!!!!
Car after theft