Direct Tv - False Advertisement
TV Service - Complaint
MULLICA HILL, NEW JERSEY -- I called to receive services and when the representative was attempting to sell me different packages I repeated myself multiple times that I wanted the basic package that covered all my local sports. She informed me that the basic package would cover it. Once I received the service I go to turn on the Phillies. I am a 15 minute drive out side of Philadelphia. This is when I learned that I did not receive the Phillies, Flyers and 76ers and received New York (3 hours drive away) sports since Direct TV did not want to pay Comcast for the channels that carry them (Verizon by the way does). When I called to cancel I informed them that I did not want to pay the cancellation fee since I am not receiving what I asked for. They informed me they would have to charge it and that New York is my market region so it is local sports. Explain to me how a city 3 hours away is my local sports when I live 15 minutes from Philly?
Furthermore I argued that I still received Philadelphia news and the Eagles games (not under Comcast contract). So For every other channel they are local but for three sports another city hours away is considered local. I am contacting the FCC once the shutdown is over.