Midas - My "Non Appointment" Appointment Disaster/Horror
Receptionist/repair - Complaint
BARSTOW, CALIFORNIA -- Made 1p.m. appt. Arrived 12:40. They took the next local around me, asking if they wanted a front end alignment while they were in the alignment bay! (I found later, there is only one alignment bay) To which the man answered "no." At 3:00 p.m. my brother arrived to give me & my mother a ride to her house. He let me take his car and he stayed. They were just pulling my vehicle, finally, into the bay when I left. I found later, the woman was the owner's wife, so she knew exactly what she was doing; and had been her business' receptionist at least 25 years. Complained to Midas, (right after the complaint, my car quit, totally, electrical problem, but from two air sensors being plugged in backward into the idle air control? Something they weren't even working on. May have been in the way for the alignment?) I asked Midas not to give the complaint to the business as it was on the owner. I just asked them to investigate. I asked that maybe they put someone like the lead mechanic in charge, someone who would run it fairly. They GAVE THE COMPLAINT TO THE BUSINESS TO HANDLE, WAS THE email REPLY TO ME. Midas official called me after I complained again, then said they were calling the woman, and then calling me back. So I guess after they talked to the woman, they took her word for whatever she said. I WILL NEVER FORGET THAT MY 90 YR OLD MOTHER WITH WALKER AND VERY WEAK, SAT FOR 2 HRS 20 MIN. WHILE for some reason someone chose "they just didn't like me" and would make me wait. We both made the best of the time we had to wait, until over two hours passed, I went around to the bay to ask why my vehicle was not even yet in the garage) I complained, finally, around to the back area, as I did not want to upset my mom. Everyone arrived in perfect timing, including me, for the alignment bay. Two people were leaving and she could have put the man, who was after me, in either other bays.
GOT HOME WITH MY MOM, WHO DOESN'T EVEN FINISH A WHOLE "ENSURE" WHO GULPED IT DOWN WITH HER LIFE SUSTAINING MEDICATION, AND WOLFED DOWN FOOD I PREPARED QUICKLY FOR HER WHILE SHE WENT TO THE RESTROOM, AS SHE COULDN'T EASILY USE THE RESTROOM AT MIDAS AND DIDN'T TRY. So later, this woman who purposely left a 90 yr old sitting for over 2 hrs, tried to call me numerous times, after my complaint; and every time I hung up without saying a word. I had already told Midas I did not wish to speak to her, or see her ever, when they called. I had to complain to them online again, to ask them to have her stop calling me. I told them I didn't want anything from them, as they obviously didn't want to handle a problem involving the owner, themselves. I never told them about the $400 repair (thank God from my trusted mechanic at Purrfect Auto) that could have cost $1000-$2000 elsewhere on my type veh). So Midas, cost me $400 to replace my idle air control, plus their repair cost, plus a 3 hr wait for the actual repair work with an appointment time (the time they finally released my vehicle), for which the actual alignment was probably no more than 15 minutes to do. And the unexplainable idle air control sensors being switched into wrong positions, ruining the idle air control. It must have been God that got me home. The next time I drove my vehicle after stopping at home, it quit running just past the security gate exit of my community. Luckily I have towing with my insurance.
THIS WAS A FEW MONTHS AGO, BUT WHEN I SEE THE SWEET LITTLE MIDAS COMMERCIAL ON TV for the last few days, it angers me. I wouldn't use MIDAS if they were the last repair place on earth. Especially, you will find IF YOU HAVE A COMPLAINT AND SEND IT TO THEM. THEY DON'T REALLY LISTEN.