FYE Complaint - XBOX 360 Bait and Switch + Horrible Customer Service
TYSONS CORNER, VIRGINIA -- I had a very interesting and disappointing experience, to say the least, at a local FYE store in Tysons Corner Center, FYE #0100. A friend pre-ordered an XBOX 360 system in Sept 2005, and when time came for FYE to deliver in Holiday Season 2005, they not only failed miserably at providing the system, but also failed to provide clear policies, instructions, and requirement prior to and after the order.
In mid-December, a roller coaster of more confusion and vagueness: store manger was unwilling to cancel the order and/or refund the money, suggesting a $100 should be paid before he can refund the $50 deposit! and insisting on a two (2) game purchase he NEVER mentioned even when specifically asked about it at the time or pre-order. He then changes his statements about the unit not being available until February 2006 and on the same day promises the system will be available the next week. In the end, on December 16th, the transaction goes completely sour, the arrogant manager gets even more bumptious and bullheaded, finally kicking us out of the store when he couldn't handle a legitimate claim.
From this, we created a website and wrote a letter which was sent to FYE corp.
You can read the letter that was sent and comment on this here: