Geek Squad - Mislead On My Phone Protection..What's Covered
Lost Phone - Complaint
NASHVILLE, TENNESSEE -- I upgraded my Sprint phone at Best Buy in Nashville and was convinced to drop my Sprint protection plan and go with "geek squad". I was promised that it covered lost and stolen phones and that I would get a loaner while waiting on my replacement phone. I asked 3-4 times of she was sure it covered lost and stolen phones, she assured me it did. My daughter and her boyfriend were with me and heard this...its been 6-8 months now that I've been paying for this service. Someone stole my phone I drove 30 mins to Nashville to report it lost and get a loaner..only to find out they don't cover lost and stolen phones..that I was mislead....
So now I'm out a phone and out my money..maybe be the sales people work on commission or something but I was lied to and I feel stolen from...Geek Squad may be a good thing for others but for me ..they suck..I'm without a phone now..thanks to them..