Dish - Constant Problems With High- Definition Television
OAK CREEK, WISCONSIN -- When I signed up for Dish as a returning customer, I was told that television was no longer interrupted with bad weather. I agreed to a two year contract after Dish offered a short-term deal on premium stations. It has been more that a year and I have had constant problems with our main high-definition set. This happens with snow, rain and on nice days.
Approximately 35% of the time when you turn the set, you get a dark pink color washing the screen or there is no volume or the sound is garbled, cutting in and out. Not good if you want to get caught up on the news.
To fix the problem I changed out the receiver twice, that did not solve the problem. I am required to reset the receiver each time I have a problem. This process can take anywhere from 2 to 5 minutes. So don't plan to sit down to watch the start of a movie or show on time and be prepared to miss portion of what ever it is you want to watch. Also, you pay for the "Joey" to record. You sit down to watch the recorded program and often you get the pink wash, no volume or the garbled vocals.
I was told that when this happens, " I had to call them" . So not only do you have to waste time for your dish to acquire the satellite over and over, but then you have to spend 15 minutes or more getting a customer service representative explaining the problem each time. I tried to bypass, by speaking to a supervisor. They are uncaring and border line rude. I was told by one "well you can watch it on another TV Why am I then paying for each set??? When bad weather comes around and the satellite is lost due to snow, I was told to clean off the dish. Nice climb up a two-story house in a snow storm. Tort attorney's may be interested in hearing their instruction when a customer falls off a ladder in a snow storm.
Think twice before you sign any contracts. Dish use to deliver on good customer service years ago, but this is no longer the case specifically at supervisor level.