Spirit Airlines Chicago O'Hare - Ignorant Upsetting Ticketing Counter Reps
CHICAGO ROSEMONT, ILLINOIS -- Yesterday I was traveling with my pet and arrived at the ticketing counter well before my flight as they require in order to check her in. At the ticketing counter they INSISTED on charging me $50 for her carrier because they insisted it was larger than their 'free personal item' size requirement..they went so far as ordering me to INHUMANELY DUNK my poor animal UPSIDE DOWN in this carrier to determine its size. TWICE. The abhorrently rude young woman behind the counter game me all sorts of unnecessary sass and attitude. The experience was extremely uncomfortable, upsetting, and I nearly missed the flight over it. I couldn't sleep all the following night reliving the nightmare.
This morning I actually googled their pet carrier policy: Spirit's own website reveals they accept pet carriers sized 9x18x14 NOT AS PERSONAL ITEMS that must fit in a bin of 16x14x12!! YOU WOULD THINK ONE of the 10 representatives behind the counter including their supervisor would be aware of their own policies! Traumatizing!! This whole staff is in dire need of retraining- at best