Warning! Davids Bridal Treats People Different Depending On Who You Are
Wedding Dress - Complaint
TOLEDO, OHIO -- On Wednesday 10/8/13 my daughter Aaron came to me in tears. Her Fiancé had called off the wedding and is breaking up with her. The following day I called David's bridal to inquire about her dress. I had made the final payment on 9/28/13 and wasn't even sure if the dress was there. They gave me a delivery date for early November. The lady I spoke with on 10/9/13 was very pleasant. She told me the dress was there. I explained to her what happened and she said as long as the dress has not been picked up that I would receive a full refund. She also said If I do pick up the dress David's' bridal will always allow me to exchange it. I asked her if a wait about a week would that be ok. I was still hoping they would reconcile. She said sure just don't leave it there over a month. I said ok, We ended the call.
By Saturday 10/12/13 it was painfully obvious that they were not going to reconcile. I called David's Bridal on Monroe St. Toledo, OH at about 12 noon. The Lady who answered the phone this time was very rude. I asked to speak to the store manager she said she was a manager. I began explaining to her what happened and that I spoke to a lady from their store on 10/9/13. I didn't even finish what I was saying when she interrupted me and inquired in a very nasty tone "who did you speak with?" I replied I am not sure. She said "if you don't know who you spoke with I can't help you all sales are final!" I then became very angry and asked her what her name was she replied "Stephanie". I asked to speak with her boss and asked her name. She replied she wasn't at the store and her name is "Cindy". I asked for her bosses phone #. She became even more nasty and said. "I am not giving you her personal phone #." I replied I didn't ask you for her personal #. (assuming she may be at another store) She said "she's the store manager and she isn't working today." I then said wait a minute you told me you were the store manager. She said I'm one of the managers but she is the store Manager. I then attempted to go over the entire thing again. She was very rude and kept repeating to me that I needed the name for who I spoke with. I asked her if I had the name would that make any difference.
She emphatically replied "Yes, we always honor what our associates promise and we have honored it for others" I said but you won't honor it for me. She again said only if I remembered the name. She also said "I needed to read my receipt better". I became irate at this point and told her that is "F" up. I know that wasn't nice but I had it with her at this point. I felt like I was being robbed of $500. I ended the call.
I checked with my attorney and he advised me to file a claim against David's Bridal in small claims court. He said in order for their to be a sale I need to receive either goods or services in exchange for the currency. I have not only have not received the dress I have not received a receipt for the payment made on 9/28/13. I have nothing to return or exchange.
This is also causing me extreme stress. After my daughter being crushed and now this. I have fibromyalgia (verifiable by my physician). When I have stress it adds to my bodies pain and can make me bed ridden for days. Today I couldn't even move when I woke up. It has taken me to 3pm in the afternoon to even type this letter. As far as remembering the ladies name my fibromyalgia can and does cause me to forget many things names and numbers especially. I have to write everything down or I forget them. When I called on 10/9/13 and spoke to the Lady, I trusted fully what she told me. I didn't have any reason to ask her name. I'm sure she said it when she answered the phone but I didn't remember it 3 days later.