Air Canada Complaint - Lost Luggage
SASKATOON -- Air Canada (Jazz Air) lost my luggage August 9/2005. We have been living in Asia and so found it difficult to communicate back and forth. We were extremely frustrated trying to call them as their services are outsourced to India. The outsourced people aren't the problem but they only had the information provided by the computer. I repeatedly requested that someone that was handling my case would contact me by phone or email. My request was ignored. The airline kept insisting that I hadn't provided documentation. I repeatedly sent them the documentation required. They in return kept telling me they didn't have that very same documentation.
My bags were supposed to be carry-ons but the airline insisted we check them below. The flight was from Saskatoon to Vancouver. You would think there wouldn't be a problem. But they lost our bags and have made it extrememly difficult to make a claim.
Today I received a letter from this incompetent airline stating that because (again) they haven't received the documentation and because much time has lapsed they will settle. Enclosed is a cheque for $150. Are they serious? The contents were worth $4,000 plus. They stated that most of the contents were restricted tarrif items. Therefore they are not liable for loss. I had been willing to lose on some jewellry items, etc. but they have refused to replace items that are not listed on their list.
On top of that, the Jazz Air Flight Attendant was extremely rude on the flight. Our family has flown all over the world and have never encountered the rudeness and incompetence of this airline. I have seen other people treated in like manner on other flights. Air Canada needs to take note of the hospitality and service of other airlines (particularily Asian Airlines)
I will not travel with Air Canada or Jazz Air. I intend to boycott this so called airline and am asking my friends and family to do the same. I also am intending to hire a lawyer because I am questioning whether my bags were stolen or not?