Amount Due on Cancellation - Will Never Ever Use Direct TV Again
ST AUGUSTINE, FLORIDA -- When I cancelled (finally ! thank goodness) my service, I was told that even though my original contract has a two year term, when we upgraded one box a year later, it automatically extended the term for another two years. They now are billing me 280. When I called billing to say I would pay it monthly over the remaining tern, I was told they don't do that and it would be sent to collection if I did not pay all of it right away. I then said I'll pay 50% right now and have them waive the balance. Rep said only way to do that is to negotiate with collections. Not permitting an extended billing is lousy customer service.
I will NEVER, EVER, NEVER use Direct TV again and I will tell everyone I come into contact with "do not use Direct TV." This is just then last straw, their channel lineup is ridiculous with infomercial channels interspersed with all regular channels. That was enough but now this.
I had to use Direct through the bundle with AT&T and I'll gladly not use AT&T again either.