Bosch Dishwasher Failed but Customer Service Failed More
Parts and Service - Complaint
Our four year old Bosch Dishwasher, model number SHX55M06UC/46 started out as a quiet dishwasher. By its fourth birthday it was noisier than our old unit. It finally died when the circulator pump self-destructed. I pulled out the broken pump and it clear that the armature was widely off balance. The vibration had eaten through most of the armature shaft, and it eventually destroyed the bearing.
Bosch parts and service had zero interest in discussing this problem. All they would consider is to have me pay to have a Bosch technician drive to my house and look at the part. They refused to accept a digital photo of the broken part. I should not have to pay to have someone travel to my house to look at a broken part, when a photo would have shown the defect. The Bosch customer representative said that no one at the company wanted to hear from me about this problem, I could only pay to have a technician come to my house. No emails would be accepted by their technical staff about my problem. Then they scolded me for removing the broken pump myself.
If they don't want to hear from me that's fine. I will simply buy from a better company.