Time Warner Cable - Forced to Overpay Then Couldn't Get a Refund
Corporate Escalation - Complaint
AUSTIN, TEXAS -- This not about my 4-year saga to get a $1700 refund...but rather about how to end it.
Write a letter that completely tells the saga. Then search the internet for TWC Executive Emails. You can easily find 20. Learn the email style...Name.Name@TWCable.com then include the execs whose direct email you can't find. Also include Time Warner execs. They sold it off a few years back but forward them to good emails.
Start with a plea. Will someone please help me.
Then the story. Double send each one. Someone will get back to you within 24 hours. They won't be able to help...but they will give you more things to write about. Do the mass emailing 5 times and it should be fixed. Apparently there is a huge corporate sensitivity about calling customers back and not hanging up on them. Include any bad behavior in the emails.
Ask for people to be taken off the issue and a supervisor to be the replacement...do this 3-4 times.
When you get to a senior enough person, have a 2 hour call. They cannot hang up on you. Your check or solution should be there in a week.
I was only nice and cordial if I knew the person had told me the truth 100%. or if they repeated the same situation without changing their story. "Thank you for just telling me what I know to be true...you must be one of the good ones. I've held you long enough. When can we speak again..,"