Bose Corporation Informative - Short Life Time on $499 Bose Wave Radio/CD
MADISON, WISCONSIN -- How long would you expect a $499 CD/Clock radio to last? Longer than 25 months? That's what I thought despite the fact that the product is only warranted for 1 year. I succumbed to the Bose Corporation marketing and hype and took the plunge in December 2003 - purchasing a Bose Wave Radio/CD as a very special luxury my husband as a Christmas present. Interstingly, I was replacing a clock radio we got from our bank FOR FREE that eventually quit one day (after a mere 15 years). We liked the features of the Bose Wave - the fact that the music turned on quietly in the morning and gradually increased in volume to awaken us, plus the sound of the speakers was wonderful. Unfortunately, what I don't like is that IT JUST QUIT WORKING AFTER 25 MONTHS! When I contacted Bose I was told I could pay to ship it back to them (the shipping would cost me about $25) because the closest service center is a 3-hour drive. Plus, I would get the added pleasure of including $150 for the repair that would be warranted for one year. I THINK NOT! My husband and I decided to take our chances, go to Target, and buy a cheap clock radio with CD player rather than play "stupid" again with Bose. When I related my frustration and my disappointment in an e-mail about their expensive premium product quitting after 25 months, I was given a "lecture" about how I should become an informed consumer, read the warranty literature before I buy, I should understand that electronics have many small components that can fail, and that I should use a surge protector (however, they couldn't guarantee that a surge protector would prevent similar things happening to their products nor will Bose endorse any brand of surge protector). I guess it's all my fault for believing that an expensive product would last longer than a cheap mass market clock radio - shame on me!
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