Air NZ - Wheelchair Special Assistance Lack of Health and Safety Standards
Flights - Complaint
WELLINGTON -- My husband is in a wheelchair, we confirmed with Air NZ after we booked that special assistance was noted as we were flying from Adelaide to Wellington via Auckland. The wheelchairs in Adelaide were un-usable in that my husband could not wheel himself. The plane was delayed, we were seated in the middle of the aircraft and had to transfer hubby from one wheelchair to an aisle chair. 10 minutes into Auckland they wanted to move hubby to a front seat in front of a plane full of people, we were appalled at the lack of sensitivity and the embarrassment this would cause hubby so we refused. There was a rush to our connecting flight so we could not stop at duty free or attend to hubby's toilet needs, a staff member came to our aid to transfer luggage and wheelchair onto the bus to domestic. Our seats were once again in the middle of the plane but a kind gentlemen in first class gave hubby his seat.
Overall the trip was atrocious and lacked both disability assistance and health and safety standards. 2 letters to the CEO and his 3 counterparts has given us an unsatisfactory response.