Dish Network - Outrageous Cancellation Fees
Customer Service - Complaint
CLERMONT, FLORIDA -- My husband and I decided to go with Dish Network when looking to change cable companies and were somewhat happy with it even though we would loose reception anytime is would get cloudy outside but continued to stay with the company. After a period of time they raised our rates with no notification, I found out when I noticed the auto debit from my checking account was double what it had been previously. My husband called to inquire about the increase and was told that the price we were paying was only good for a certain period and we were now being charged double what we had agreed on so we decided to cancel after another cable company was charging the same price but it included internet service so we cancelled the service. My husband made sure that we were paid up in full and was told we had a zero balance. We were told that they would send us a box to ship back their equipment after about 2 weeks we called back to find out about the box that we had not received to be told that it was on it's way and there would be a shipping label with it for us to use, but we would be charged that fee on our debit card. My husband told the customer service person that they were not to charge our card anymore than that fee and were assured that was the final charge. We finally received the box about a week later and sent all equipment back using their shipping label. A couple weeks later we were surprised to find our debit card had been charged $207.00, when we called about it we were told that was the charge for early cancellation, that we had broke our contract with them.
Well if were where really under contract how could they just increase our rates, when we asked that question we were told that our rates had nothing to do with the contract, that's funny when the only paper signed included the rates on it. People need to beware Dish Network is a very corrupt company who doesn't care about their customers they only care how many of them they can screw over and I am guessing they thrive on people canceling their service early because they like taking peoples hard earned money it a time where the economy is very poor and only getting worse.
I have one better, a couple months prior to us cancelling our service I was watching TV on a Sunday evening around 11:00 pm to have my service go off, when I called about the problem I was told that they disconnected the service per my request which I had not done and why would I do that at 11:00 pm on a Sunday night, when they couldn't find any notes on the mishap they reconnected my service how crazy was that but we get charged for cancelling, what a joke. I hope they choke on this money.
Everyone please beware, Dish Network is a terrible company and I would never recommend them to anyone.