Thygesen Handyman Services - Handyman Pocket Funds Intended for Purchase of Pressure Washer
Owner of Business - Complaint
SANTA ROSA, CALIFORNIA -- I found the listing for Thygesen Handyman Services, an unlicensed business, (EZToolPro.com), while searching online at Craigslist. The owner came out to my property and he informally quoted me $250 a day and that it would probably take two days. When I requested a quote for the entire job, he provided me a written quote on the spot for a total of $896.28. The quote he provided did not include the patching material, the applicator nor the need for a pressure washer. The only reason given for not making me aware that a washer was needed was because he said he 'forgot' the roof needed to be cleaned before the patching and sealer could be applied. After having been on the job a few hours, he texted me to say he needed the power washer. After showing concern this had not been disclosed prior, he offered to cover the cost of the washer which I said wasn't fair so he made another offer for half of the cost which I neither accepted nor rejected. He offered to meet me at the store I was shopping at to get the $99 and when he arrived, he said a store in a nearby town had one on sale and he would merely take it back for a refund after using it. I asked how he could do that and he said for an additional $30 the store offered a return guarantee which would allow us to return the item, after it has been used, for a refund of both the $99 and the $30. I was reluctant to hand a virtual stranger this much cash so I offered to rent one and he said no, that it would cost me $79 and he wanted to save me money.
Against my better judgment I gave him $100 and he said he needed more. I thought as a good faith gesture he could come up with the remainder, taking into consideration this was a cost that was not disclosed, in addition to the fact I was supplying the tools he needed to get the job done, since he did not come prepared. He asked if I had a ladder he could use, which I provided, he asked if I had a hose long enough to reach the roof, which I provided, he asked if I had any WD40, which I supplied. He even asked if I had a hose that he could use to siphon gas from his truck to fill the washer he had just purchased that ran out of gas minutes after arriving with it. But to my surprise he said he needed more money; a total of $50 more to cover the store's $30 return option and $20 in gas money to travel the 20 minutes to the store. When I refused his $50 request I offered an additional $20, for a total of $120 and he accepted it and left to purchase the washer, or so I thought. The 40 minute trip took him 2-1/2 hours and my text inquiring as to where he was went unanswered. Upon his return with the washer, nothing was said to me about the purchase so I assumed it went as planned. When he left after 30 minutes, it was then I discovered the washer was not new but a 13-year-old Craftsman.
I called the store and they said they don't sell that brand and when I inquired as to their $30 return policy the manager said his store didn't have such a policy. It was then that I had the sinking feeling something was wrong. I even went to their website and read their return policy which states that any item can be returned within 90 days but that a re-stocking fee may apply in certain cases. Again, there was no mention of $30. He was scheduled for work the following day and he didn't show nor did he call. Before he left he told my roommate when he was going to work and when he was planning on completion and he not only didn't show up on 4 occasions and he failed to call. I texted him to express my displeasure at him taking advantage of me and that I was going to hire someone else to do the job. I also knew the only way I was going to get him to tell me what had happened with my money was to tell him since I had already paid for the washer, I was just going to keep it.
It was only then that he said he had borrowed the washer and when I asked him why he kept my money that was given to him for the purpose of purchasing a new washer and he replied "Were you even going to pay me for the job?". I told him not to dare question my honesty when he took $120 from me to buy a new washer and came back with a used one merely pocketing the money. At that point I knew he wasn't trustworthy and I didn't want him on my property working for me. He said he borrowed the washer but after what had already transpired I didn't even believe that much. The washer may very well have been his, but I don't know that either. That being said, future texts were unsuccessful at reaching a solution. He did tell me at one point, "What the f*** do you want from me" and even went so far as to say "And yet, I'm having to deal with a classy gal as yourself, not to mention hot". A word of advice, do not hand over money before the work is completed.