Ashley Furniture - Delivered "Manufacturing Defect" Table - Won't Back Their Products
Faux Marble Table - Complaint
ATLANTA, GEORGIA -- In June 2013, I purchased a faux marble kitchen table from Ashley Furniture. There were scratches and rub marks on a major portion of the table top. Because of its sprayed material a consumer would not have been able to notice unless the light was shining directly on the table at a angle. Since I did not report this until after the 48 hour window, Ashley is not taking any responsibility for a table they say is damaged (not a manufacturing defect). The Ashley representative who came over to inspect the table claimed it's not a manufacturing defect; therefore, the one year warranty does not apply. There is no evidence they do any quality control themselves before delivering the product. When you make a complaint, the representative that comes over to your house to look at your table, claims he doesn't work for Ashley before he/she gives you his opinion of what is wrong with the table. However, he/she does work for Ashley, so you're not getting a fair opinion.
The table comes with a limited one-year warranty only if there is a manufacturing defect. If the representative (who does work for Ashley) claims it is not a manufacturing defect, they won't cover the table. I will never buy anything again from Ashley Furniture. They don't back up their products.