AARP/MedicareComplete - United Health Care - Elimination of Doctors for No Reason and Incorrect Information Given
Customer Service - Complaint
PALM BAY, FLORIDA -- My husband got a letter that our primary care doctor will no longer be in the plan for 2014. I never received a letter for me. We called the doctor and they said they were taken off the list, not them stopping the use of the AARP plan.
Called United Health Care and they made an arbitrary decision to select fewer doctors and claim it is to our advantage. NOT TRUE.
Also asked questions about other doctors and services and was given the wrong information. Asked for a list of doctors in the plan and was given doctors that I did not see when I did the search.
No explanation given.
We aware that most Advantage Plans are doing the same and you don't have much time to figure out other options. Additionally other options are more expensive.
I checked all the advantage plans in this area and my doctor is not on them. He states the advantage plans are taking a new approach to managing the providers for the advantage plans. Which means they are eliminating doctors and give you a smaller selection. BEWARE
Asked to speak to a supervisor and was told they would call back within 24 hours. Would not give me email or phone number to contact anyone higher up. Have not received this phone call as I suspected.