Lenovo - Terrible Sales Experience
RALEIGH, NORTH CAROLINA -- A Complete ClusterF--- from the beginning! More than two weeks ago, I tried to purchase a ThinkPad but one thing led to another and I went another route. The first order was discarded immediately because my bank was limiting transactions. Once we found a work-around, finally completing the transaction, still more issues. Things really started getting bad when I called to check the status of charge removal from a previous botched order (they cancel your order but do not release the funds, this is per the bank) I was told there were more problems with the card. This, after being in contact with the bank and finally getting a go-ahead! They evidently took my threat seriously and cancelled my last order, even though I did not specifically say to CANCEL the order. Despite receiving a notice that the most recent order was cancelled, the hold was not released for over 10 days! Having cards from two different banks, my girlfriend involved, I was confused as to which bank it was with. This reps name is Ernest, who, reacting to my confusion and frustration, even though I did NOT get nasty with him, he proceeds to become accusatory that I told him which bank to call. Yes, this is true but placing blame is NOT appropriate here. I tried to ask him to call the other bank and he called me a##hole and hung up. Called back and spoke with Daniel who was very helpful but I could not speak to management. I was promised a call back within the hour. There is NO excuse to treat anyone like I was treated! My purchase with them did not happen
Now, that said, I did go another route. Also will NOT be using the Mfr. warranty. I purchased my Lenovo X1 Carbon through Amazon and used Square Trade for the warranty. Lenovo actually puts out an excellent product. Unfortunately while adopting IBM's manufacturing methods, they forgot about customer service. I could have written the above more eloquently but I feel it would have lost some impact. At any rate, if you really want a Lenovo, like I did, DO NOT go through the manufacturer and most definitely purchase a 3rd party warranty so you do not have to deal with the company at all. I am pleased with my product, Amazon was great, too.