Kmart - I Can Pay $16 to Exchange for Exact Same Pants?
Customer Service - Complaint
JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time.
Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes....I want the same pants.
Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants.
She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20.
Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though there were identical in every way to the pair I wanted to walk out with! NO WAY!
I'd rather give those $20 pants to Goodwill then give them back to Kmart to sell for $20 again...