On-Star Is Horrible. Buyer Beware!
Customer Service and Billing Dept - Complaint
I wanted to stop my subscription because I was laid off as a federal contractor. The customer service representative told me that because of my situation I could get 3 free months of On-Star. When I told him that I usually just use it during the spring and summer months he said I could just put it on hold and I wouldn't get billed until May since I was caught up and didn't owe any money. Imagine my surprise when two weeks later my checking account got debited out for another month's service.
I tried calling the number at my work desk to complain and was on hold for at least 15 minutes when all of a sudden I get a dial tone. I called the number again only for the same thing to happen. I had to go TO MY CAR to get an On-Star representative. The customer service representative told me he saw what the problem was but I needed to give him my bank account and routing number for them to put the money back in my checking account. I find it interesting that they were able to take it out without my account numbers but NOW they need it to put it back in? RIDICULOUS! Obviously I didn't have my check book with me so I waited to get home.
The customer service representative directed me to the billing department who promptly was going to explain to me how I was not going to get my money back. I told her I better get my money back or I would call every day and raise hell. She told me she would put the money back and needed my account information which I gave her. I had to jump through hoops to get money back that never should have been taken out of my account to begin with. I will never deal with On-Star again and if anyone ever reads this I highly recommend that you run as far away from this company as possible.
Oh, one other point. There were times when I used my On-Star to get directions and the lines were too tied up to help me. They suck all the way around. Beware!