Crossroads Music Complaint - No Product, No Communication, Beware
LEBANON, INDIANA -- Recently, I ordered an autoharp from Crossroads Music. I soon received confirmation that payment was received and my order was shipped priority.... After one week, I called to place a trace on it. I was told they would find out what happened and I would receive a call back, but that never happened. I made a total of four daily calls, each time I was told someone would call me back with some kind of answer. Last call I spoke with Steve, a manager who assured me I'd get a call back. But nothing. I then emailed and begged someone to please provide me some kind of answer as to what happened, can I get an autoharp or a refund, have I been scammed, what happened? No reply. They had all of my contact information, but chose to ignore me. I had to hand this over to my credit card company. Hopefully they will resolve this matter and I'll get my money back soon. I understand that shipping mishaps occur, but at the very, very least, the *simple respect* of a REPLY is something every good paying customer deserves. This was a very unecessary negative experience for me, and I regret ever giving my business to this company. Anyone reading this, please be careful and don't make the same mistake I made.