Company Response on 10/23/2013:
We are deeply disturbed by the experience described by this taxpayer. We will be further investigating the situation to determine what may have gone wrong and work toward a resolution. We are proud of our A+ rating with the Better Business Bureau. We work every day to live up to this high standard. We ask anyone who has had a less than satisfactory experience to come forward, and allow us the opportunity to correct any issue that may have occurred. We also encourage people to seek out a more balanced picture of our company by visiting our BBB review page. There you will see our A+ rating along with the almost 200 “verified” positive reviews posted by our clients.
To get this complaint resolved, please contact our Gold Star Client Care Department, 877-856-5118 or myself directly.
Company Response on 10/24/2013:
Regretfully, we still have not been given the opportunity to correct this issue. This is due to the fact that we still have not received a phone call, email or any type of response. We cannot correct or address an issue without communication. We again ask for you to contact us in regards to your complaint.
Gold Star Client Care: 877-856-5118
Director Client Relations, Lee Singleton: 904-309-8156
Company Response on 10/25/2013:
We have concluded our investigation into this complaint and deem it to be fraudulent. No further action will be taken and the matter is considered closed without warrant or validity.
Our process in handling complaints involves an immediate, five step in-depth investigation, incorporating information technology, telephone communication, email correspondences, assistance from the BBB where applicable and, most importantly, an open dialogue with the client.
Each step of the process has been done in accordance with our policies and procedures. This alleged “client” failed to provide any evidence to show they engaged our company to provide tax services. Therefore, we conclude that by placing false information about us online, this reviewer committed cyber fraud.