Sprint - Over Charged on 2 Week Bill and 1 Phone Didn't Even Work.
Cell Phones - Complaint
CARLISLE -- We bought two cell phones at Radio Shack in Sept 2013. We did not know what cell phones to buy. the sale man at Radio Shack said that we had a two week trail period for a money back guaranty on the Sprint plan. We had them activated and over the next three days we tried to get them up and going. My husband drives tractor trailer and up north, he kept loosing service. so we returned them. Radio Shack keep 63 dollars for each phone for 126.00. Radio Shack called Sprint and I also called them to make sure we would get our account closed and we would get all our money back. A couple days later we got a bill for 275.91. I called again, I was told the account was closed and this was a pre-mailed and computer generated bill. Jason said that do not pay, this bill, that an other bill would be coming and it would only be for about 20 dollars for the days used. He said he put a note on the account. He said he could not credit the account at that time, due to everything being automated. He said to call back in a couple days to see if the computer showed the updates and then we could get a correct total for the invoice. Yesterday we got the new bill mail 138.52 which includes a late fee of 13.53 and one whole month of service. I feel this is bad, customer service for a well know company.