Medco - Lost Script, More Expensive, Rude & Unhelpful Customer Service
LEXINGTON, KENTUCKY -- Doctor submitted 4 scripts to be filled. Received a call from Medco, after they left 4 messages on a business phone that doesn't get checked, confirming the 4 scripts and home address. Told them to please delete the number they have been calling and to add the home phone number. Put me on hold and came back saying it was all changed. After a week, my husband received more messages on his business line, finally got ahold of them and they needed a credit card number for my 3 scripts. Asked them where the 4th was, and they said they never received it. I told them that THEY told me there was 4 and they checked with me about all 4 of them. She didn't have anything to say. I questioned their pricing since I was supposed to be paying for 2 months and getting 1 free. My monthly charge for 4 meds are $70.21 (which is $210.63 for 3 months), they want $175 for 2 of the meds for 3 months.
How is this suppose to be saving me $$. I feel like this is such a scam. Making me go to them, but they are charging me higher prices for my meds. When told the customer service representative about this she just read from her little script that she is supposed to say to mad customers. Made me more upset.