Conns Refuses to Replace Defected Computer and Loses It!
Sales and Service - Complaint
THE WOODLANDS, TEXAS -- I am or should I say I was a long time customer of Conns.I purchased numerous TV's, lawn mower, TV mounts, refrigerator, but my complaint is on the computer that I purchased in January 2013.
The computer stayed in the box for 3-4 months due to office remodeling and once we opened and stared using it the computer crashed after about 6-10 hours of use! It didn't even last a week! I took it to Sugar Land to get it fixed and when it was being fixed I contacted the store I purchased it from, which was in The Woodlands, and spoke to manager. The manager agreed to replace it and if there was a cost difference I would pay.
It took me some time to go over to The Woodlands, I leave about an hour plus away for there, and when I was ready to head over I called to let him know and he said it was too late! Apparently there was an expiration on the replacement! Too bad he failed to mention that the first time he spoke. Why he wouldn't, I have no idea.
We argued over the phone and I gave up. So I went to Sugar Land to pick it up and spoke to the manager there, he suggested that I contact Conns directly. So I left the computer and tried with no success to get it resolved, no returned calls, nothing! All the while, I had paid my bill every month for a computer that I did not have and did not even work!
I finally went back to the store to go pick up my computer, and even though it wad in the store (yes I said in the store) Conns refused to let me pick it up because their computer showed it was "in transit", so I left again with no computer and extremely angry. What a waist of my time and money! I am finally at the point were I refuse to pay for this computer, I get 3-4 calls a day on my payment, but NO calls on the lack of their customer service, no calls on the repair or replacement of my computer that they have! Today the last draw I spoke with Conns and they show in the computer that I picked it up!
NO, Conns you still have or lost or sold or whatever you did to it, I don't! I am not a complainer I typically don't write review or anything online, but this is just ridiculous!
I will tell everyone I know about this experience and tell them to never to go Conns!Don't waist your money at this store. af858