Sprint/Nextel Complaint - Sprint/Nextel is bad news.
LINCOLN, RHODE ISLAND -- Sprint is Together with Nextel blared the advertisements. So? What had this to do with me? I was a Sprint customer, have been for over a decade, and had no issues. I didn't think about it. One day, realizing that Nextel had GPS (global positioning service) and that I am directionally handicapped, I walked into a Sprint store and bought a Nextel phone and the GPS services. From then on, I have been caught in a Kafakaesque hell.
For the first month all was well. I paid the bill as it came in (a little higher than I had expected but...) I got a call from a company rep: Was I pleased with the service, etc. Fine, I said. No, I didn't want to pay for services I would never use--like email etc. I thought little of it. I should have. The next time I go to use the GPS service, no answer. I call Sprint/Nextel. After being switched from person to person, I finally found out that the nice rep had cancelled the GPS service! And of course I needed it right then.
The service was restored but I was now receiving bills for exorbitant amounts. I checked my register and saw that I had paid, on time and in full, and the checks were cashed. What was going on? I called and thus began the most arduous, convoluted journey through corporate nonsense that I have ever taken.
First, I found out that Sprint and Nextel never merged accounts. Thus, the money I had sent to Sprint never appeared in Nextel's books. Sprint had credited it to an account that I cancelled 6 years ago! Then I was told that Sprint had never merged its accounts with Nextel. While the ads said they were "together," the accounting was totally separate. Okay...
Since then, I have been told that a check from Sprint cannot be endorsed to Nextel (WRONG); I have been billed for payments made; my phone has been (illegally) terminated several times (and to be fair, restored at Sprint/Nextel's expense). I can't deal with it anymore. I use that phone for business. Who will make good monies lost? Who is going to restore my credit rating?
I have written a letter detailing all the problems to the CEO; to date I have not received an answer. In the meantime, I signed on with another cellular company. It may not have GPS but I should be getting straight forward bills without having to worry about which corporate entity I have to deal. with.
I am pursuing the Sprint/Nextel problem with the FCC, my senators and congressman, the local TV investigative reporters, and my attorney. No one should have to endure bad service.