Ashley Furniture Store - Cheap Product - Cheaply Made - Never Ever Buy Ashley Furniture No Matter How Good the Product May Look
Furniture (Sofas) - Complaint
NEW ROPCHELLE, CONNECTICUT -- Cheap product cheaply made never ever buy Ashley furniture no matter how good the product may look or the deal may sound, I thought I was dealing with a genuine furniture company only to realize I was not. While passing by an Ashley store in New Rochelle we thought of doing some window shopping and ended up buying two sofas though we already had a beautiful leather sofa set, the sales person one Mr. Mendez who was an excellent person very professional and helpful who closed the deal he even sold us on the extra 5 year warranty making a special mention that ASHLEY FURNITURE STANDS BEHIND ALL ITS PRODUCT.
As we did not need the sofas right away we stored them in our basement for nearly five to six months when we were getting guests visiting from India we brought the sofas to the living room, to cut the story short the sofas were nothing but a cheap product every time one sat on it the lumber of the frame would start creaking and the seats would come out of its place, this would happen even if my three year old grandchild sat on it the creaking was bearable but the shifting of the seats was a pain, every time anyone sat on it the seats would move out of its place a sheer embarrassment in front of guests one of them even commented “this is what happens when you buy cheap stuff from cheap outfits GO OUT AND BUY SOME REAL FURNITURE”.
I called up and complained at the store Mr. Mendez being a professional he apologized for the inconvenience and told me to call the warranty number when I called them I was told the complain of mine is not covered as that sounds like a manufacturing defect and that I should call the company customer service or the store, since I had tried the latter I called the Customer service and after many back and forth questioning with different individuals on several occasions I was told to take Velcro and stick it on the seat and the frame which sounded ridiculous to me after having purchased the sofas and being told that the company stands behind its product is this what they really meant USING VELCRO? When I insisted for a solution to this problem I was told by one of the CS ladies they have had several similar complaints when I told her to send me an e-mail to referring to what she had just told me she said she would but that e-mail never came. I called up Mr. Mendez again and he sounded genuinely concerned but I do not think the sales people have any leverage at the store level. I had given up on the whole sofa issue as a foolish decision where I was stupid to buy without doing my home work when one of my guests who visited my house recently and who experienced the problem first suggested that I should put the issue in the store reviews so that other people do not fall into the same trap I did.
Remember I started my complains within the first six seven months of my purchase and now have been living with it for 2 years I even invited Mr. Mendez to visit my house an see the problem first hand but that did not happen (maybe company policy). But in short stay away from Ashley furniture the furniture stinks their customer support stinks (not at all professional - very rude – talking down at you attitude) the only silver lining are the sales people but that I think goes with the territory. ASHLEY STORE I AM SORRY I VISITED YOU.