Feather River Doors & Home Depot - The Bitterness of Poor Quality
Doors/Windows - Complaint
ALBUQUERQUE, NEW MEXICO -- I have a Fiberglass Feather River French Entry door. These are full glass doors with the blinds inside the glass panels. It is no more than 5 years old. First thing we noticed was the finish peeling off. We called Feather River to see if there was any warranty against this. We were told there is not, and they offered instructions on how to refinish them ourselves. This past weekend we installed a storm door with low E glass hoping to protect the doors after we refinished them. During this process we discovered that the fiberglass panel on one of the doors was coming loose. This was the working door. Upon further inspection we discovered that the same thing was happening on the stationary door. And not only that, but the trim that holds the glass in place was also loose. The screw holes on the opposite side are rotted and there is no way to fix this. We talked to Home Depot about this and they offered their sincere apologies and nothing more. Our only choice is to replace the doors, jambs and everything.
These doors face east so they are somewhat exposed to the sun in the morning but not all day. We also live at high altitude, around 7000 ft. so the sun is a bit more intense. But this kind of thing should not happen to any door in any location. There is another steel entry door on the same side of the house that is over 10 years old and no problem with it, We are replacing these Feather Rivers with the same type of steel door.
Bottom line is that if you have to replace a door with any sun exposure, don't buy Feather River.