Cox Communications - Scour Your Bills for Re-Occurring Charges for Cable and Internet
Internet/Cable Billing and Tech Solutions
HERNDON, VIRGINIA -- Trusting that Cox Communications was like a utility and would not charge me for services not requested, I did not review my bills carefully. Re:TV, I found they made recurring charges for movie packages I did not request and monthly charges for "a signal" going into a box they were already renting to me for $9.00 a month (I thought the cable WAS a signal).
But the biggest problem was that, since they do not charge for tech problems with the TV, I thought I would not charge me for calling for help with the Internet. Looking at my bill mounting every month, I found that I was paying for THREE on-going tech services I never requested and for over a period of months! This became especially disturbing because I called in for one technical problem once, I was transferred three times because two departments could not help me and I was charged for all three contacts. Most of the techies never let me know about or clearly describe charges at all when I called for help. Add insult to injury, later, when calling in about these recurring charges, I was transferred around five times to several departments and was continually told each tech assistance charge (of three) had to be handled by a different department.
I finally was able to find a solution with a supervisor in the billing department for past 60 days after threatening to terminate with them. I am now going to shop around and also explore FIOS/Verizon.