La Quinta Inn Complaint - Theft - lodging
LITTLE ROCK (BRYANT), ARKANSAS -- My family and I were traveling from Louisiana to North Arkansas for a weeks vacation and had car trouble as we were getting on to I-30 at Prescott. My son, Daughter and their famlies were following so we had that problem taken care of but we were all very tired so we decided to stay the night in Little Rock and get an early start in the morning. We were pulling 3 trailers (1 racing enclosed trailer, 1 utility trailer with ice chests, 4-wheeler, generator, 14ft. star craft aluminum boat and misc. tools and 1 utility trailer with a 4-wheeler). We looked for a nice upstanding motel because of things that were going to be left in the parking lot. We chose the La Quinta Inn in Bryant, Ark. which is located on I-30 and the 430 by-pass. When we checked in,(we got 3 rooms)we ask the desk clerk for a place that would be safe for our vehicles and trailers. "NO PROBLEM" he tells us and told us where to park. He gave us rooms and when my husband and I wlked into our room, it was dirty with dirty towels in the bath room floor, the tub was dirty and there was paper lying in the floor. By the way the beds were made. We called back to the office and told the clerk and he assigned us another room. So back to the office for more keys. Finally we got to bed. The next morning when my husband goes around where we were parked both utility trailers and every thing that was on them was gone. Made the report to the office and called the police and made a report with the officer. The Corporate (Risk Management) office got the report and 3 hours later I got a fax telling me they are not responsible for any of our loss. OH! and they DID have a security guard on duty from 12:00 p.m. till 3:00 a.m. He did not not see any thing, so he says. So please if you are traveling DO NOT stay at a La Quinta Inn. They are not responsible for any thing. That's what they told me. What was taken was ours and for someone to just drive in to a well lit place and no one sees a thing just floors me. Where was the security guard while this was taking place? Probaly in the office with the desk clerk. PLEASE DO NOT STAY AT THE LA QUINTA INN. It could happen to you!!!!!!!