Sears Customer Service Is The Worst Ever!!!!
WILLOW GROVE, PENNSYLVANIA -- We bought a washing machine at Sears and the guy comes to deliver and install it. He's chatting it up on his cell-phone the whole time he's installing it (obviously not a business call). After he leaves we run a cold wash. Ends up the guy hooked the hot water up to the cold intake and the cold water up to the hot intake. A nice sweater and shirt are ruined as a result. After discovering this, I immediately hooked up the hoses correctly and called Sears customer service. They asked me if I bought the machine online or at a retail location. I told them I bought it at a store and they told me to go to the store and the manager will take care of it.
So, I go to the store and speak to a manager and the manager gives me a different 800 number to call. I tell him I already called an 800 number and they told me to come to the store.