Chili's Restaurant - Cold Food For Your Money
To Go - Complaint
WEST JORDAN, UTAH -- It's my birthday today and to celebrate it I wanted to go to Chili's, unfortunately my 6-year-old has been giving me hell today. So instead we got take out from Chili's. I've ordered take-out before at different restaurants and my food is always hot. So I ordered online. I go pick it up and I waited about 25 minutes, in that time two other ladies came in and left. Their orders were under 10 bucks but the one was offered a drink. I don't say anything and wait some more. I check out my food, of course it looks good, I asked before I paid if I could get a desert since it's my birthday. The lady said nothing about being on a list to get the coupon for a desert, she said "ya sure let me add that for you." Well she didn't. I pay and leave. I get home and start eating and everything is cold. I don't live that far from Chili's and like I said I've ordered take out before and it's always hot when I get home.
I call the head-quarters for Chili's and the lady said, "oh I'm sorry on behalf of the store", which is fine but all she is going to do to fix this is send me a coupon. Maybe I don't want to go back there? So I feel like crap, I've had a crappy birthday.