Poor Customer Service While Sprint Increased Their Profit
Android Phone - Complaint
COLUMBIA, SOUTH CAROLINA -- Have had problems with my Android phone for several months and have taken it in to Sprint, had hard resets done by Sprint over the phone, have received bill credits because the phones resets a d cuts off on its on about ever 15 to 30 minutes. Was Tim's to take it into Sprint store and took it to the (corporate store) one on Harboson Blvd in Columbia, SC . We were told to allow 4 hours and they took our secondary # to call, which they did not do, so we went back in and was met by a customer service representative that was anything but! We were told there was evidence of corrosion and there was noting that could be done . We told her that we had the phone in previously as well as bill credits and card resets done by Sprint, that the phone gad problems since day one and that contact was on file where we had contacted Sprint. We told her the phone got extremely hot and I'd corrosion was present, that it was probably from sweating of the battery, that the phone had never got wet. She stated that there was nothing that she could do so I asked her to close the account but she stated she could not do that either, that I would need to call their 800#.
We left and discussed in the parking lot (she immediately went to her vehicle-cigarette break? Heck with customer service! We went back in and talked to another customer service representative who stated for $100 they could replace the phone (insurance co-pay?). We paid the $100 but we will not be renewing our accounts (iPad, Cell and home phone) with Sprint. One of the Sprint associates whispered " I went through 8 phones before I got one that works.
There needs to be a "class action" lawsuit against Sprint and the Android maker as I believe this nay be a much bigger problem than me.