AVIS - Quebec City - Worst Car Rental Experience in My 65 Years
Quebec City - Avis @ Hilton Hotel - Complaint
QUEBEC CITY -- The worst car rental experience of my 65 years! They promised to pick me up at the cruise terminal - WRONG. They promised to reimburse me for my taxi ride (they forgot). There were 10 people in a single line that took 45 minutes to process with one employee only on a Sunday morning. The promised to get me back to the cruise terminal - WRONG! They left me to wander thru a huge hotel into the next building and down three flights to an enormous parking garage to find my car. They never responded to five e-mails subsequent to the awful experience.
Stay away from this particular rental facility of Avis at Hilton Hotel in Quebec City. The company is a great company -- the manager here should be beheaded.