Choice Hotels - Unfriendly & Misleading
Reservations - Complaint
Their rewards point system is a scam! They claim they will give you so many reward points for points for a free room in the future, but the truth is you never receive those points because they later will make up some excuse of why that stay didn't qualify.
Also they make no exceptions what-so-ever for cancellations. I hurt my knee and was unable to make my trip and they would not cancel the hotel for me! I called the main line who told me to call management and they would do it for me. So I did and they said they couldn't do it. It wasn't "do-able." I have never had an issue canceling through Priceline or Expedia. I will never go through this company again when booking a hotel!