Walmart - Sorry Customer Service
Sporting Goods - Complaint
ROCKWOOD, TENNESSEE -- This review concerns only the Walmart in Rockwood, TN. I have not had this experience in other Walmarts but have had similar experiences at this particular Walmart several times. I went to this Walmart with money in my pocket intending to purchase a shotgun before I left. First, why does Walmart put people in the Sporting Goods section that know nothing about hunting gear (firearms) or equipment, but that is not my complaint today. I spent about 30 minutes looking at the shotguns, spinning the carousel around and around and no one ever once asked me if I needed help. What agitated this is that the lady working there went back to stocking items out of a cart onto the shelves when a man walked up to look at the shotgun shells. He hadn't been there 5 seconds and the same lady asked him if there was something he needed. He said yes and showed her the shells he wanted to buy. She got them for him and he was in and out in less than 2 minutes. This is during the time that I had been looking at the shotguns for 30 minutes. The cart she was working out of was right against the shotguns so I know she saw me.
Finally, when no one else was around but me and her I asked her "Is this all the shotguns you have right now?" Her answer was "Pretty much." She never even looked up as she answered but just kept working out of the cart. I then said "I was in here about a month ago and there were a couple of brown ones in here that I was interested in. I was just wondering if you still had any of them". Again, she never even looked up, and didn't even answer me. She just kept putting up stock. I said to myself, "Forget this mess! If they don't want to make a sale, I'll just go somewhere that does!" I walked off and let her keep working. Apparently putting stuff on the shelf was more important than making a $400 sale! I get so tired of this kind of treatment at this particular Walmart. I am the customer and they are the seller. I would expect a seller to pay attention to the customer when he comes in the store intending to make a big purchase.
Since I was ignored and she didn't seem interested in selling anything I just left. I did not get the lady's name but just for management's sake at that store, she was working the sporting goods register between 12:00-12:30 PM on Saturday 10/26/13. Please get someone who wants to make a sale and doesn't ignore customers to work in her place!!