Vonage Complaint - Vonage and Fraud
MIAMI, FLORIDA -- I live in Miami and I subscribed to Vonage in mid December and I ported my number from Bell South.
I bought the proper equipment and begin using the service with very irregular results.
Sometimes it will work properly, sometimes it will work poorly and some times it will be impossible to understand each other on the line.
I spent a lot ( over 30 minutes, with many attempts aborted after waiting 10 or more minutes) of time trying to reach the person to solve this. Finally after reaching somebody in the technical department, they asked me about my bandwidth and other technical stuff ( that I was not asked before subscribing) and they told me that they had solved the problem from their end and that everything would be OK now.
But guess what ? It was not, it was as irregular as usual. I went to the whole process for the second time (also with many aborted attempts after waiting an unacceptable amount of time ). They promised now that THIS TIME they had solve the problem.
But guess what ? Yes, it was still the same.
I called and went to the long and tortuous process of contacting them ( don't get fooled for the prompt response you get when you want to subscribe, this will not happen ever again once they have you !!) for the third time.
This time I said that I wanted to cancel the service ( that was the first day of my billing period and I had been charged that same day ) and to apply for the reimbursement of the money I had paid for the now useless equipment.
I was asked to hold on and after a few minutes this person, Mr. Peyton, told me that my service had been already terminated at my request. I asked what that meant and he said that they had disconnected my phone. I asked to be reconnected until I could get my previous supplier. I was told that that was not possibly and he left me without a phone in a household of 5 with three minors.
They refused to reimburse me for the equipment because more than a month had gone by ( I had been with them for about three months ), that they neither would give me my money back for that month because the did not prorate their bills ( meaning that I would pay 30 days having used only one day of (dis) service. To make things worse a few minutes later I got a mail from these thieves indicating that hey had debited my credit card for $ 39,99 for terminating the service.
Finally and to make things really worse, they kept my phone number that I had had for many years and now I have to inform of the change. They also refused to put a recording when somebody calls my number, thus, when I get a call from a bank, credit card or any business call they will think that I run away or something.
I tried to bring them to Small Claims but to my surprise they do not have a registered agent in Florida and then there's nobody you can serve with the summons.
Is that legal ? What protection do we have against this type of abuse ?
Is somebody out there that wants to file a Class Action ?
Please contact me at firstname.lastname@example.org