Ygnition (Access Media) - Ygnition/Access Media DON'T USE THEM
HOUSTON, TEXAS -- Under no circumstances use this service. I will be moving to get away from this service when my lease is up. The service goes out frequently, especially the internet. When you call, you are disconnected from customer service repeatedly. I was disconnected 17 times once before I could complete the call. Technical and customer service reps do not answer questions consistently. I've talked to 3 different technicians about one problem and all 3 told me different stories.
When I pointed out the inconsistencies, one hung up on me and the other 2 just stammered and said they didn't know what the problem was. One time, when I asked for someone to come out after I hadn't been able to watch TV for 4 days, I asked for them to send someone in the afternoon when I would be home. I received a call at 8:30 am the next morning from a technician trying to find my address. The reason he couldn't find it was because they were trying to send someone from Ft Worth, which is 200+ miles away. They will not credit your bill, even when you haven't been able to use the service. They consistently blame the customer for any problems. My internet was out for 4 days and they kept blaming me. It suddenly came back on, so it wasn't anything to do with me.
Lately the TV has become unwatchable because of freezing, pixilating, and skips during the program. Do not get this service. If you do, you'll regret it.