Samsung Washer/Dryer - Broken 30 Days Later & Not Covered Under Warranty!
Samsung Warranty Dept. - Complaint
EVANS, GEORGIA -- I just purchased a Samsung Washer/Dryer combo on 9/24/2013. The model number on the dryer is: dv50f9a7evw/a2. I paid over $2000.00 for the set. One month and 3 days after purchasing the set I did a load of clothes and when I took the lint filter out to clean it, the little door flap that is attached to the lint filter popped open and fell onto the floor.
When I tried to put it back on I noticed that the pegs holding it on had completely broken off. So without it the lint literally falls into the dryer bottom, which can cause a fire. I called Samsung and their response was oh we don't cover physical defects.
After going back and forth with them that I have only used the washer and dryer maybe a total of 10 times, because the products had to be ordered after I purchased them and it took a while for delivery. So anyway, I told them that the product had to be defective and I had just paid that amount of money and bought an extended warranty. Their response was basically...oh well you need to go to samsungparts.com and buy a new one.
I wanted to warn anyone thinking of paying this much for a washer and dryer...shop around first. I can't believe that after only a few uses that it would break first of all and after paying that much for something they wouldn't even have the decency to send me a replacement part. So I'm now out another $35.00 for a lint filter. What a rip off. Horrible customer service!!! I will NEVER buy another Samsung anything just because of the customer service attitude I just encountered. Buyer Beware of Horrible customer service. They are so big they just don't care.