Ashley, Oak Express, Artrageous, Roomstore Informative - Complaint about Complaints
Over the course of many years I have been a salesperson for several of the largest furniture retailers in the country. The list includes, Roomstore, Levitz, Rooms to Go, Ashley, Oak Express (Furniture Row, Big Sur, etc). I have heard every complaint that is out there and then some. I understand there are those of you with legitimate complaints, but there are certain things even on this website that really irk me. Over and over, phone calls are made every single week from customers who I told 4-6 weeks. If it hasn't been six weeks yet, why are you yelling at me? Distressing on tables, ie art. wormholes, pock marks and other purposeful antiquing. I've had people swear up and down that it wasn't on my floor tables, but it was on theirs. When brought in to look, oh surprise, they notice it on the floor models. Now, on a more positive note, some things you can do and understand to make furniture shopping more pleasurable:
1. Find a salesperson you like, and use them. Noone and I mean noone in any company I have worked for cares more about your purchase than the salesperson who was loyally and respectfully used, asked for and purchased from. There are shady salespeople out there, but at every company there are good ones too.
2. Please understand that in furniture much of the product comes from overseas. That means it was handled on a boat, in a container, in a factory, in a warehouse and eventually in your home. I know you want perfect furniture, but that process does take time and it is not a science.
3. Two pieces of furniture to you has probably still been manufactured and or handled by 50 people by the time it reaches you. Please be understanding that it's not necessarily that we at the store want to screw you, there are just a lot of holes to look in between here and china that make it difficult to coordinate drop ships and timing all over the country.
Now, for any of you who don't believe me in this email, check out complaints.com or the complaintstation or any such website. You will find complaints on every major furniture business and even a lot of the small ones. It is a tough type of company to run. You're dealing with the manufacturing, warehousing, overseas shipping and nationwide distributing of products that, to be frank, are easily damaged goods.
PS If all of this upsets you, shop at a local custom furniture builder. Why do I know most of you won't? Because most of you shop at our retail stores for the fact that it's much much cheaper and much much faster. Tired of it? Then you better start looking at our fast-paced disposable society and figure out what you can do to change it and stop complaining about it.