Ashley Furniture Complaint - Ashley Furniture-Horrible customer service and delivery
NASHVILLE, TENNESSEE -- My wife and I ordered a bedroom suit from Ashley Furniture in Nashville Tennessee on Feb. 20, 2006. We were told by the salesman that the furniture would arrive within two weeks. After the furniture was paid for, we were told that one piece was delayed and it would be four weeks til delivery.As part of a special promotion we were given $250.00 in Ashley gift cards to spend on accessories in the store. We were originally told that the gift cards were only valid for one week, so after looking at all of the ridiculously overpriced accessories, we selected a comforter set for $250.00. At checkout,we were told that the comforter had been priced wrong, but we could buy it for ONLY $300.00! After arguing with the salesman, he accused me of switching price tags on it and ordered me out of the store! At four weeks I began calling the store and was told that they had nothing to do with it anymore, I would need to call the distribution center.The distribution center told me that it would be in the following week. The next week, no phone call, so I called again and was told the furniture would be in the next week! This went on for two weeks, then on Tuesday, March 28, I received a call that our furniture had arrived,but they only delivered in our area on Wednesdays, so it would be April 5 before delivery. On April 4, I received a call from Ashley that the dresser was damaged, so another dresser would be ordered and would take two weeks to arrive.
When the delivery arrived on April 5, the dresser arrived with it. I was told that the dresser had been repaired by Ashley. Upon inspection,the dresser leg was cracked,and the finish on top was bubbly. We refused delivery and as of April 11, we are still trying to get our furniture.This has been the transaction from hell. We will never deal with Ashley Furniture again.
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