Why Is Kaspersky a Non-Refundable Item at Best Buy?
Antivirus - Complaint
UNION, NEW JERSEY -- About 3 weeks ago, I bough a Kaspersky antivirus & spyware protection software at Best Buy, because my computer was running slower and slower. I came to counter at the BB store, and I asked for a solution that would not be to heavy on the system. Someone recommended Kaspersky antivirus, a name that I never heard before. After I purchased it, I installed it and I run the software, and the computer was with the same problem. Then I decide to call the 800 number that was somewhere inside the box, and I got an answer from India. I was told they needed to run a remote test on my computer to evaluate the reasons why the protection software was not fixing the problem.
After running a security check, they said my computer had been hacked, and about 60% of my system accessibility was already on the hands of hackers. Then, I asked them why after running the software I just bought did not clean the malware? The technician answered me that that security software was no good, it should be uninstalled, and I should get my money back. He would install Microsoft Security Essentials, a free software that was good. I ended up paying $199.00, to clean my computer. I even called Best Buy 800 number to get my money back, and guess what, no refunds on software. What?
After testing the product, it did not work, I spend 2 hours on the phone, I went to the store twice, and they refuse to give me my money back. I told the story to a friend of mine, and he told me that this BB, is getting famous for its gimmicks. My advice is, If you buy something at this store be very careful, but it is a much better idea, if you buy somewhere else. I spend my money on a piece of junk that does not work at all, and I am forced to.keeep it??? Besides, do not forget the $199.00, that I even should be entitled to be reimbursed, I spent because of them. SHAME ON you Best Buy! -- It should read Worst Buy!