Bob's Discount Furniture Complaint - No customer service!
TOTOWA, NEW JERSEY -- I want to give a big thumbs down to Bob's Discount Furniture. I know why their prices are cheep. They do not provide any customer service! I ordered my furniture in December. What should of took the salesman 15-20 minutes took him over a hour and a half to place the order. I had just purchased a new house and ordered 3 rooms of furniture. On January 14, 2006 I got my items, all were not damaged expect for a small scratch on my big entertainment unit. It was not that bad because It was on the back bottom of the unit and you would not able to see it the way I placed it in my house.
I did however did not receive a item that is very simple and very cheep. I had ordered a buffet and hutch, and It came with one broken glass shelf, and no shelf clips to hang the shelves. The same day I got the delivery I ordered the clips to hang my shelves. Mind you I have received none, and needed 32 pins to hang all my shelves. My glass shelf and pins would take, get this 4-6 weeks to get a replacement because they do not stock them in CT warehouse they would need to come from MFG from overseas. I waited 6 weeks and on the start of the 7th week received my shelf, but no pins. I have all my glass china meanwhile still in my moving boxes. I called bobs and got a response of “they will be mailed to you soon” I received them the end of that week, to my horror when I opened the paper envelope to find 4, yes 4 clips. I called and spoke with a manager, and she was not sympathetic at all. Well that was what the order was placed for. I got a new order placed and was told 2-4 weeks again. Well I got my package 3 weeks later with again 4 clips. I called and spoke to the same manager, and she said, well you said you needed only 4. she mister stood my conversation, I had told her I only got 4, she heard that I need 4 more.
Then she argued that the unit takes only 24 clips and not 32. I assured her that it did take 32, and counted the holes one by one with her, and I got 32, she got a total of 24.. We went on for a half hour arguing over a 2 dollar item that US pegs do not fit in my holes, so that is why I still have no shelf’s in my unit. I went to bobs in person last week and spoke with the store manager, and he said, there is nothing he could do for me. It is now 4 months, and I still do not have my 32 pegs.. Something so simple, something so cheep, has driven me to report bobs to BBB and write this letter…