Sirius XM Radio - Clueless Customer Service - Sirius XM
Call Center - Complaint
ATLANTA, GEORGIA -- I had a subscription and traded in my car..easy enough I was supposed to get a year free on my new car and then upgrade to a paid package. I spent hours on hold, they billed my old account, billed me for the free year, then credited my account, then set up the wrong service on my new car, they gave me a free upgrade, then took away the free upgrade. I had to make 5 or 6 different calls, each new person had no idea because they "did not see the account notes."
Now they are supposedly going to upgrade me to Premium and "auto-renew" next year. Any bets how badly they will screw that up???? The government needs to break up their monopoly if they can't service the customers!!!!!