Commercial - Complaint
OHIO -- I cannot understand how a company as large as Progressive has decided to force insurance agents to rate all their insured's who are businesses as one rate the highest rate they have no matter what type of business they have. Progressive also stated that if a business has a particular type name they will rate them based on their name no matter what they do in their business and how much you prove them wrong.
Today a lot of business owners have DOT #'s and are required to have other federal # and Progressive has stated if anyone who have these items they will be rated the highest rate they have even though they are not the type of business. Progressive also stated we as agents have a guideline to follow with Progressive but nowhere in this guideline does it state no matter what type of business you are or if you have federal # you will be rated the highest rate with Progressive which is triple or almost quadruple.
Also Progressive has said agents represent them, well last time I looked I thought we represented the insured. If an insured calls and tells us what type of business they do and provide proof is that not enough Progressive? Are you so greedy you don't give a care about anyone. You say it does not matter what type of business they are, you will use the highest rate will and they will still be protected. Then how come other carriers don't think that way? Is there not any way to stop this lying company and all their misrepresentations on the TV and infomercials. Come on someone?
I was told since I deliberately disobeyed them and if I do not rate my clients with their high rate I can no longer write for them because I am not protecting them, Progressive. This is sad. Force an agent's hands and say to keep your appointment with Progressive you have to rate all your business clients with our highest rate no matter what and if not you can no longer write with us. OMG!